Your next favourite flavour is waiting Explore the menu ↗ Fresh, hot food made to order every day Order now ↗ Save more with our combo offers View combos ↗ Sweet cravings? Try our desserts See desserts ↗ Cool down with refreshing beverages Browse drinks ↗ Tasty snacks for every mood Shop snacks ↗ Turn on notifications for new offers and order updates Check alerts ↗
Suvaiyo — Good Food • Happier You

SUVA IYO CUSTOMER INFORMATION

Refund Policy

Last updated: October 29, 2026

Cancellation

Please contact Suvaiyo as soon as possible if you need to cancel or change an order. Once food preparation has started, cancellation may not be possible.

Eligible Refunds

Refunds may be considered for duplicate payments, verified payment errors, an order cancelled by Suvaiyo, or an item that could not be supplied. Each request is reviewed based on the order and payment record.

Non-Refundable Situations

Refunds may not be available for change of mind after preparation begins, incorrect delivery details provided by the customer, or issues reported after the order has been accepted and consumed.

How to Request

Contact us through WhatsApp with your order details and payment reference. Do not share passwords, OTPs or full card details.

Processing

Approved refunds are processed through the original payment method where possible. The time taken for the amount to appear depends on the payment provider or bank.